Legal

aq77 Privacy Policy – How We Handle Your Personal Data

At aq77, your privacy is not an afterthought. This policy explains exactly what data we collect when you use the aq77 platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language so you actually understand it — not just so we can tick a compliance box.

Last Updated: January 2025

aq77 does not sell your personal data. Your information is used solely to operate the platform and improve your experience.

What aq77 Promises About Your Privacy

Six things aq77 commits to when it comes to your personal data. The full policy follows below.

We Never Sell Your Data

aq77 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. We use it to run the platform — nothing else.

SSL Encryption on Every Transaction

Every piece of data transmitted between your device and aq77 is protected by SSL encryption. Payment data, login credentials, and personal details are all encrypted in transit and at rest on our secure servers.

You Control Your Own Data

aq77 gives you the right to access, correct, or delete your personal data at any time. Simply contact our support team and we will process your request within 7 working days, no questions asked.

Minimal Data Collection

We only collect the data we genuinely need to operate the aq77 platform safely and legally. We do not collect data speculatively or build profiles beyond what is required for account management and security.

Clear Data Retention Limits

aq77 does not hold your data indefinitely. We retain personal data only for as long as your account is active or as required by applicable regulations. Once the retention period ends, your data is securely deleted.

Breach Notification

In the unlikely event of a data breach that affects your personal information, aq77 will notify you promptly via your registered email address and take immediate steps to contain and investigate the incident.

1 Introduction

This Privacy Policy explains how aq77 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the aq77 website and mobile app. It applies to all users of the aq77 platform, regardless of how they access it.

By registering an account or using any part of the aq77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not use the aq77 platform.

This Privacy Policy should be read alongside the aq77 Terms and Conditions. Both documents together form the full agreement between you and aq77 regarding your use of the platform.

2 Data We Collect

aq77 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a clear breakdown of what we collect and why.

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, national ID number Account registration and age/identity verification
Contact Data Email address, phone number Account communication, support, and security alerts
Financial Data bKash/Nagad/Rocket account number, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, and performance
Usage Data Games played, session duration, bet history Responsible gaming monitoring and platform improvement
Communications Data Support chat logs, email correspondence Resolving disputes and improving customer service

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes with your explicit consent.

3 How We Use Your Data

aq77 uses your personal data strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your consent.

  • To create and manage your aq77 account and verify your identity.
  • To process deposits and withdrawals through bKash, Nagad, and Rocket.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To monitor gameplay for responsible gaming purposes and apply limits where necessary.
  • To send you account-related communications such as transaction confirmations and security alerts.
  • To send promotional communications about aq77 bonuses and offers — only if you have opted in to receive them.
  • To improve the aq77 platform based on how players use it.
  • To comply with legal and regulatory obligations applicable to aq77.
You can opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting aq77 support. Opting out of marketing does not affect account-related communications.

4 Data Sharing

aq77 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies.
  • Identity verification providers: Third-party KYC (Know Your Customer) services may receive identity documents you submit for verification purposes.
  • IT and hosting providers: Our platform infrastructure providers have access to data stored on their systems, under strict data processing agreements.
  • Legal and regulatory authorities: aq77 will disclose data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of aq77 and its players.
aq77 will never share your personal data with advertisers, data brokers, or any third party for commercial purposes without your explicit consent.

5 Cookies

aq77 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the aq77 website.

We use the following types of cookies on the aq77 platform:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these without stopping use of the platform.
  • Analytics cookies: Help us understand how players navigate the aq77 platform so we can improve it. Data collected is aggregated and anonymised.
  • Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the aq77 platform.

6 Data Retention

aq77 retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. Specifically:

  • Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for 5 years from the date of the transaction.
  • Support communications are retained for 2 years from the date of the interaction.
  • Technical and usage data is retained for 12 months on a rolling basis.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion before the end of a mandatory retention period, we will restrict processing of your data to the minimum required by law.

7 Security

aq77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and aq77 servers.
  • Encryption of sensitive data at rest, including financial information and identity documents.
  • Access controls that restrict internal access to personal data on a strict need-to-know basis.
  • Regular security audits and penetration testing of the aq77 platform.
  • Two-factor authentication options for player accounts.
  • Continuous monitoring for suspicious activity and automated fraud detection systems.

While aq77 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Your Rights

As an aq77 player, you have the following rights regarding your personal data. To exercise any of these rights, contact aq77 support at [email protected]. We will respond within 7 working days.

Right to Access

Request a copy of all personal data aq77 holds about you at any time.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Restrict Processing

Ask aq77 to limit how we use your data while a dispute or review is ongoing.

Right to Portability

Receive your personal data in a structured, machine-readable format for transfer.

Right to Object

Object to aq77 processing your data for direct marketing or profiling purposes.

9 Minors

The aq77 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will delete that data immediately and close the associated account. If you believe a minor has registered on aq77, please contact us at [email protected] immediately.

10 Changes to This Policy

aq77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via your registered email address or through a prominent notice on the aq77 platform at least 7 days before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Your continued use of aq77 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq77 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

  • Email: [email protected]
  • Live Chat: Available 24/7 directly on the aq77 platform
  • Response Time: We aim to respond to all privacy-related requests within 7 working days

For general questions about your account, bonuses, or gameplay, visit our FAQ page or check the Terms and Conditions for more detail on your rights and obligations as an aq77 player.

Your Data Is Safe. Now Let's Get You Playing on aq77.

Join thousands of Bangladesh players who trust aq77 for secure, fair, and exciting online gaming every day.